Privacy Policy

Website: www.globalsupportcare.com

Global Support Care (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal information, in accordance with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and the Health Insurance Portability and Accountability Act (HIPAA) where applicable.

1. Information We Collect

We collect the following categories of information:

A. Personal Identifiers

  • Name, phone number, email, address, nationality, passport number (for travel)

B. Health Information (HIPAA)

  • Medical history, diagnosis, treatment plans, insurance details, medical reports (only when provided voluntarily)

C. Internet or Device Information

  • IP address, browser type, cookies, device ID, location data, and pages visited

D. Commercial Information

  • Service inquiries, bookings, transactions, travel and accommodation preferences

E. Geolocation Data

  • Location data when accessing the site (used for analytics and regional customization)

2. Lawful Basis for Processing (GDPR)

We process personal data based on:

  • Consent: You give us clear permission

  • Contractual Necessity: For service delivery

  • Legal Obligation: Compliance with laws

  • Legitimate Interest: Improving service, fraud prevention

3. How We Use Your Information

We use your data to:

  • Provide international medical consultation and tourism services

  • Assist in booking treatments, travel, accommodation

  • Respond to inquiries or provide customer support

  • Send service updates, offers, and newsletters (with consent)

  • Ensure data security and legal compliance

4. Your Rights

Under GDPR (for EU users), you have the right to:

  • Access your data

  • Correct inaccuracies

  • Request deletion (“Right to be forgotten”)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

Under CCPA (for California users), you have the right to:

  • Know what personal data we collect and why

  • Request deletion of your data

  • Opt out of data sale (we do not sell personal data)

  • Not be discriminated against for exercising rights

To exercise these rights, contact:

📧 support@globalsupportcare.com

5. HIPAA Compliance

If you provide health-related information, we treat it as Protected Health Information (PHI) under HIPAA. We ensure:

  • Health data is encrypted and stored securely

  • Access is limited to authorized staff and partner providers

  • You have the right to request copies, corrections, and restrictions on PHI use

Note: We only process PHI with your explicit consent.

6. Sharing Your Information

We do not sell personal data. We may share your data only with:

  • Accredited hospitals and medical providers (with your consent)

  • Travel and logistics partners (only with consent)

  • Service providers (IT, CRM, analytics, hosting)

  • Legal or regulatory bodies when required

All third parties are under strict data protection contracts.

7. Data Transfers Outside the EU

We may transfer data to countries outside the EU (e.g., India, UAE, USA) only when:

  • The destination ensures adequate data protection, or

  • Standard Contractual Clauses (SCCs) or consent are in place

8. Cookies and Tracking

We use cookies to:

  • Analyze website usage (Google Analytics)

  • Improve your user experience

  • Show relevant ads (e.g., via Google/Facebook)

You can accept, reject, or manage cookies from our site settings or your browser.

9. Data Retention

We retain personal data only as long as necessary:

  • For service purposes

  • To comply with legal obligations

  • Until you withdraw consent (for marketing)

Medical data is retained securely in accordance with HIPAA standards.

10. Data Security

We use technical, administrative, and physical safeguards, including:

  • SSL encryption

  • Access controls and role-based permissions

  • Secure storage on GDPR-compliant servers

  • Regular security audits

11. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies separately.

12. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If we learn that we have, we will delete the data immediately.

13. Contact Us

If you have questions, concerns, or would like to exercise your rights:

Global Support Care
📧 Email: contact@globalsupportcare.com
🌐 Website: www.globalsupportcare.com